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Valens Water Ltd (referenced in this document hereafter as VW), is a provider of Water Treatment.
VW knows that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by VW when you access the Site and how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our terms. The use of information collected through our Sites shall be limited to the purposes under this Privacy Policy and our Conditions of Sale to clients.
Information We Collect.
Contacting Us: We may collect personally identifiable information about you, such as your full name, phone number and email address, when you contact us. We do not send any promotional emails for which you have not given consent; if you no longer wish to receive these emails, you may opt out of them by at any time by contacting -Contact us and opt out.
Cookies and Tracking Technologies: Technologies such as: cookies, beacons, tags and scripts are not used by VW. While we respect the privacy of our clients, we are not able to respond to Do Not Track signals set by your browser at this time. Clients can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Sites, but your ability to use some features or areas of our Sites may be limited. This website uses Google Analytics to track client activity, page content, click/touch, movement, scroll, and keystroke activity (in some cases). If you are located in Europe, your IP address, keystroke activity, and personal information are never stored or shared with any third-parties. We process and keep all data within Europe and, if you wish to opt-out, you can do so at VW.
Information Related To Data Collected For Our Clients: VW does not collect information under the direction of its clients, and has no direct relationship with the individuals whose data it may process. If you are a client of one of our current clients and would no longer like to be contacted by such client, please contact our client that you interact with directly.
Access and retention of Data controlled by our Clients: An individual who seeks access, or who seeks to correct, amend or delete inaccurate data should direct his query to a VW client (the data controller). If requested to remove data, we will respond within a reasonable timeframe.
We will retain personal data we process on behalf of our clients for as long as needed to provide our services. VW will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
How We Use Your Information: We use the information that we collect to operate and maintain our Sites and send you marketing communications, respond to your questions and concerns and to help our partners improve their online offerings.
How We Share Your Information.
Personally, Identifiable Information: VW will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of VW (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Site or the VW hosting sites, such as posting comments on our Social media page, will be available to others. If you remove information that you have made public on our Sites or the VW Social media, copies may remain viewable in cached and archived pages of our Sites or the VW Social media posts, or if other clients have copied or saved that information.
Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain VW Client Portals and those of our partners. If you remove on the VW Client Portal or Site, copies may remain viewable in cached and archived pages of the VW Client Portal or Site, or if other clients have copied or saved that information. Non-personally identifiable information may be stored indefinitely.
Instances Where We Are Required to Share Your Information: VW will disclose your information where required to do so by law, if subject to any legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Conditions of Sale or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of VW, our clients or others.
What Happens in The Event of a Change of Control: We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as client names and email addresses, and other Client information related to the VW Client Portal may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Behavioural Targeting / Re-Targeting: We partner with third parties to display advertising on our Sites and manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this Site and other sites in order to provide you advertising based upon your browsing activities and interests. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools (to learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit and/or the Network Advertising Initiative’s online resources, at If you access the VW Client Portal or Sites on your mobile device, you may not be able to control tracking technologies through the settings.
Testimonials: We display personal testimonials of satisfied clients on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at – Ref Testimonials
Storage and Processing: Your information collected through the VW Client Portal may be stored and processed in the United States, Europe, or any other country in which VW or its subsidiaries, affiliates or service providers maintain facilities. VW may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from European law, please note that we will not transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.
How We Protect Your Information: VW is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to VW or guarantee that your information on the VW Client Portal may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at -Ref Privacy. We use multiple outside support platforms. These companies do not retain, share, store or use personally identifiable information for any other purposes.
VW complies with the EU Data Protection Directive 95/46/EC framework as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. VW has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement.
Compromise of Personal Information: In the event that personal information is compromised as a breach of security, VW will promptly notify our clients in compliance with applicable law.
Our Choices About Your Information: You can review, correct, update or delete inaccuracies to the information about you that VW keeps on file contacting us directly at -Ref Choices. We will respond to your request to access within 20 days. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Children’s Privacy: Protecting the privacy of young children is especially important. For that reason, VW does not knowingly collect or solicit personal information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at  Ref Children’s Policy.
Notification Procedures: It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on the Service, as determined by VW in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Notice.
Links to Other Web Sites: We are not responsible for the practices employed by websites or services linked to or from the VW Client Portal or Sites, including the information or content contained therein. Please remember that when you use a link to go from the VW Client Portal or Sites to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.
Social Media Widgets: Our Site includes social media features, such as the Facebook Like button and other widgets, that run on our Site. These features may collect your IP address and which page you are visiting on our Site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organization providing it.
Changes to Our Privacy Policy. All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the ‘effective date’ at the top of this page.
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this website, please contact us at or write to us at:
Valens Water Limited, April Cottage, Guildford Road, Woking Surrey GU22 7UT United Kingdom

Cookie Policy

There are lots of misconceptions about cookies and what they are for. At Valens Water Ltd we believe in being open, upfront and honest. In this section Valens Water Ltd briefly explains the cookie types used and how they benefit your experience using the website.
Cookies are used by almost all websites. They contain simple pieces of information and they are downloaded on to your computer when you visit Valens Water Ltd website. Cookies are not programs; they are simple text files that can be used by a website for various purposes. At Valens Water Ltd we use cookies to ensure our website works efficiently and also to observe visitor behaviour during a session. All the information contained in these cookies is used to ensure the website works correctly, delivers the performance you expect and also to improve the overall experience offered to visitors and customers. Some of these cookies are essential to the operation of the website.

Valens Water Ltd typically use cookies for the following purposes:

  • To keep track of the items added to your basket.

  • To help identify your order as a whole.

  • To view visitor behaviour and areas of the site visited.

  • To monitor and run advertising and marketing campaigns.

Overview of the types of cookies used:

Essential - Essential cookies are technical cookies that are required for the operation of the site. Without essential cookies Valens Water Ltd sites can't operate properly. Typically, these cookies are used to support key functions such as the shopping basket and enhanced features like account sign-in.

Performance - These cookies allow Valens Water Ltd to identify and count the number of visitors to our sites and to see how visitors are using the website. This helps to improve the way Valens Water Ltd sites work and develop functionality to make shopping with Valens Water Ltd a more rewarding experience.

Marketing – Valens Water Ltd uses a range of cookies for marketing purposes. Marketing cookies record your visits to the website, the pages you have visited and the links you have followed. Valens Water Ltd use this information to make the sites and the advertising displayed on them more relevant to your interests. Sometimes Valens Water Ltd share anonymous information about your browsing activity recorded using cookies with our advertising partners. They may use this information to advertise products that may interest you on other sites. Please note Valens Water Ltd do not share any of your personal or sensitive information as part of this process.

Use of cookies & consent

As described above Valens Water Ltd, like most other websites, use cookies in the operation of our website. By using this website you are agreeing to the use of cookies for the purposes described. If you do not consent to the use of cookies, please refrain from using the site. You can delete and restrict cookie use in your browser:

Checking your settings in Internet Explorer 8 and earlier versions


  • Locate the 'Tools' tab on the menu areas of your browser. Click on this.

  • There is an option called 'Internet Options' on the list, select this option.

  • This should open a pop up box with lots of tabbed options. Select the 'Privacy' tab from the list.

  • Internet Explorer has a high, medium, low auto-adjust system for internet content handling. You can configure your own settings by clicking the advanced tab and ticking the 'Override automatic cookie handling'.

  • Settings above Medium will disable cookies, Medium or below will enable cookies.

Checking your settings in Mozilla Firefox

  • Locate the 'Tools' tab on the menu areas of your browser. Click on this.

  • From the list of options on the drop down menu, click on 'Options'.

  • There should be a pop up window appear with tabs along the top. Find the 'Privacy' tab and select this.

  • You should now have some options for 'Tracking' and 'History'. Under the 'History' drop down menu, select 'Use customer' settings for history' if you wish to adjust your cookie settings.

Checking your settings in Google Chrome


  • Look for the spanner icon in Chrome and click on this.

  • From this menu, select settings.

  • Within settings you will see tabs on the left hand side. Select the tab called 'Under the Hood'.

  • When this page loads you will see a tab at the top called 'Content Settings' - select this.

  • This brings up your content controls including cookie permissions - select the option you feel most comfortable with.

Checking your settings in Safari


  • Locate the Cog icon at the top of your browser and click on this.

  • From the list of options select 'Preferences'.

  • This should open a pop up window with several tabs along the top. From this list select the 'Privacy' option.

  • This will open the tab page that allows you to control the cookie settings on your browser.

Checking your settings in Opera


  • Click the Opera file icon in the top left hand corner of your browser.

  • From the drop down list of options, highlight 'Settings' and then scroll across and select 'Preferences'.

  • This should open a pop up window with tabs along the top. Choose the 'Advanced' tab.

  • This shows you the advanced options. On the left hand side there is an option called 'Cookies' - click on this option.

  • This presents the cookie options for your use on this browser.

If you have another browser...

Please check the help settings within your browser or use a search engine to find answers on the best way to enable or disable cookies in your chosen browser. Please remember Valens Water Ltd are not responsible for the content on external websites.

If you want more information...

You can visit the following website for an in-depth guide to cookies and how to control, delete and understand them.


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